Complaint Help Desk

Dear customer,

for answering your request we need some information. Please use this form.

Thanks for your assistance!
  • Customer Reference Data
  • Customer company: *
  • Customer site and country: *
  • Contact person at the customer: *
  • Contact data: *
  • Date of the complaint (Y-m-d):
  • Complaint reference:

  • Complaint Description
  • What is the problem and who is affected?
  • Why is it a problem and what is the (potential) effect?
  • When was it detected?
  • Where was it detected?
  • Who detected it?
  • How was it detected?
  • How many parts, where are they?
  • Code group of complaint

  • Basic Data of the Concerned Parts
  • Please provide to us Scans or pictures of the concerned Bundle Labels, or if not possible the following data (from the Label)
  • Glass type:
  • Dimension:
  • SCHOTT material / article no.:
  • Bundle label no.:
  • Quantity of parts / bundles / pallets (which?) concerned by this issue:

  • Samples of the concerned parts / pictures
  • It is our aim to help our customers in case of a concern as quick as possible. to do so, we ask our customers to provide us reference parts (samples) in a suitable quantity and furtheron pictures allowing us to analyse, understand and solve this issue - for customer satisfaction.
  • Number of samples sent:
  • Shipment date for samples:
  • How were the samples selected?
  • Origin of the samples:
  • Pictures:
  • Scans Densocan Label:
  • * = Mandatory entry
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