Integrity Helpline - Frequently Asked Questions (FAQs)

What is the purpose of the SCHOTT Integrity Helpline?

The Integrity Helpline gives all SCHOTT employees and business partners all over the world the chance to share information on potential compliance violations with external persons in a position of trust (so-called ombudspersons) while observing absolute discretion. This is yet another preventive measure within the SCHOTT Compliance Management System designed to protect the company, its employees and its business partners.

What type of information can I share with the Integrity Helpline?

The main purpose of the Integrity Helpline is to accept information on compliance issues that have the potential to do severe damage. Potential damage can affect both the respective employees themselves (e.g. severe cases of mobbing or discrimination) and the company (e.g. financial losses or damage to its reputation as a result of criminal offenses such as bribery, disloyalty, fraud, tax offenses or antitrust violations) as well as business partners.
Only specific information on compliance violations will be accepted. The ombudspersons are not responsible for following up on or forwarding mere “rumors”.

What topics is the Integrity Helpline intended to cover?

The ombudspersons are neither a general complaints office nor do they replace customer service. They are there to receive information on potential violations of laws and SCHOTT internal regulations. If you have a problem with your delivery or similar, please contact the contact persons at SCHOTT you know.

Who are the ombudspersons at SCHOTT and how can I contact them?

Three external lawyers will be performing the function of ombudspersons:

Mrs. Marian Ho (responsible for our employees in Asia)
Phone: +65 68853610

80 Raffles Place, #33-00 UOB Plaza 1
048624 Singapore

Dr. Klaus H. Jander (responsible for our employees in the U.S.A. / Canada / Mexico)
Phone: +1 (0) 203 6616140
Fax: +1 (0) 203 6224077

307 Stanwich Road
Greenwich, CT 06830, U.S.A.

Dr. Rainer Buchert
(responsible for all other SCHOTT sites all over the world, except USA, Canada, Mexico and Asia)
Phone: +49 (0) 69 710 33330 or +49 (0) 6105 921355
Fax: +49 (0) 69 710 34444

Bleidenstrasse. 9
60311 Frankfurt/Main, Germany

Information can be shared with the ombudspersons by phone, in written form (e-mail, letter, fax) or in personal conversations.

What are the responsibilities of the ombudspersons?

The duties of the ombudspersons include mainly the following:
  • Acceptance of confidential information,
  • Advising the informant on what will happen next,
  • Evaluating the conclusiveness of information / the trustworthiness of the person who provided it,
  • Writing and forwarding of an ombudsman report to the SCHOTT Compliance Office (if desired, in anonymized form),
  • To act as a “link” between SCHOTT and informants while the matter is being investigated, but also
  • To share the outcome of proceedings with the informant.

How will my identity as an informant be protected?

The ombudspersons are external lawyers. Due to their obligation to maintain secrecy, they are not allowed to involve SCHOTT or the investigative authorities. Information will only be passed on if the informant expressly agrees to this.

Who can contact the ombudspersons?

All SCHOTT employees and business partners from all over the world.

Information can be shared in German or English. If an employee or business partner is unable to do so, he or she can share their information with the ombudspersons in their own national language in writing (by e-mail).

Can there also be negative consequences if I share information via the Integrity Helpline?

In principle, no. You do not need to be afraid that you will experience any negative consequences simply because you provided information. The exception is if you deliberately misused the Integrity Helpline, to wrongly accuse employees or other business partners, for instance.

What happens after I have passed on information through the Integrity Helpline?

The internal procedure is as follows:
  • The ombudsperson will forward this information to the Compliance Office in the form of an ombudsperson report (anonymized, if requested).
  • The Compliance Office checks whether this information is plausible, in other words, whether there is an initial reason to suspect a violation of law or a violation of SCHOTT internal rules and regulations.
  • If the information is deemed to be implausible, the ombudsman will inform the informant accordingly.
  • If the information proves to be plausible, the SCHOTT Compliance Office will begin reviewing the facts.
  • Once the circumstances have been investigated, the Compliance Office will adopt measures / impose sanctions.
  • The ombudsman will inform the informant, once the matter has come to an end.