Processing of your personal data by SCHOTT in customer service

Thank you for your interest in SCHOTT. We take the protection of your data seriously and would therefore like to inform you in the following about our use of your personal data.
I. Name and address of the responsible party

SCHOTT AG is responsible for the careful handling of your personal data.
Hattenbergstraße 10
55122 Mainz


II. Name and address of the Data Protection OfficerOur Data Protection Officer is happy to answer your questions about your personal data.

Christoph Dahl
Hattenbergstraße 10
55122 Mainz


III. Scope of processing of personal data 
1. Purpose of data processing

Your personal data is stored by SCHOTT in our Customer Relationship Management Tool (CRM) to enable SCHOTT to systematically design all relationships and interactions with current and potential customers. It is collected, processed and used confidentially exclusively for processing your specific inquiry in accordance with the valid data protection regulations.


2. Legal basis for data processing

The legality of the processing results from Article 6 (1) lit. b GDPR, as this is necessary for the fulfillment or initiation of a contract.


IV. Recipients or categories of personal data

The recipients for the storage of your personal data may be the following parties:

  • CRM users of the business area to which you have sent your request
  • Employees from other departments, as far as this is necessary for the processing of your inquiry
  • Service providers we engage to send you information


V. Transfer of personal data to a third country or international organization

Your personal data will only be transmitted if this is necessary for the general contact inquiry (Article 49 (1) lit. b GDPR). SCHOTT will not transfer your personal data to an international organization.


VI. More information on SCHOTT’s processing of your personal data

SCHOTT will provide you with the following additional information at the time your personal data is collected in order to ensure fair and transparent processing:


1. Duration of storage

A systematic procedure for the removal of personal data is achieved through a deletion concept introduced for this purpose. The latter may be limited to the lawful removal of personal data or may also include databases without personal reference. Your personal data will be automatically deleted as soon as no interaction or modification of the data records has taken place with this data for six years. Deletion is checked on a regular basis every year.


2. Your rights regarding the protection of your personal data

If your personal data is processed, you are affected by the GDPR and you have the following rights vis-à-vis SCHOTT:


2.1. Right to information

In principle, it is always up to you what personal data you make available to us.
Of course, you may also make use of your right under Article 15 GDPR and request confirmation from SCHOTT in writing, proving your identity, as to whether and what of your personal data we will process.


2.2. Right to correction

You have the right to review and correct all your personal data stored in our CRM system.


2.3. Right to deletion

You can, of course, request that we delete your personal data at any time. Your data will be automatically deleted from the system at the end of the retention periods mentioned under VI No. 1 above.


2.4. Right to limitation of processing

You also have the right, under the conditions of Article 18 GDPR, to apply for a restriction on the processing of your personal data.


3. The right of objection and rectification

As the data subject, you have the right to revoke the processing of your personal data at any time. The revocation of consent shall not affect the legality of the processing carried out on the basis of the consent until revocation. You will, of course, be informed of this before giving your consent.
Revocation should be sent to the following address:
Hattenbergstraße 10, 
55122 Mainz
In the event of revocation, all of your personal data will be deleted upon receipt of the revocation declaration.


4. Right of appeal

Without prejudice to any other administrative or judicial remedy, you as the data subject shall have the right of appeal to a supervisory authority, particularly in the Member State where you reside, work or suspect an infringement of this regulation, should you consider the processing of your personal data contrary to the law.


5. Automated decision making including profiling

No automated decision making including profiling takes place in our CRM.


You can find the handling of your personal data on our website here.